Refund & Return Policy

At Dealaura Store, your satisfaction is our top priority. We understand that sometimes a product might not meet your expectations, and we’re here to help make your shopping experience smooth, reliable, and hassle-free.

This Refund & Return Policy outlines the conditions under which we accept returns, offer refunds, and handle exchanges for purchases made through our website. Please read the policy carefully before making a purchase.

1. Eligibility for Return & Refund

We accept returns and offer refunds under the following conditions:

  • The product is damaged, defective, or not as described.
  • The product is unused, in its original packaging, and with all tags intact.
  • The return is requested within the eligible return period (see section 2).
  • The product is not listed in our non-returnable items category (see section 9).

We do not accept returns or offer refunds for products that have been used, worn, washed, altered, or damaged by the customer after delivery.

2. Return Window

You must initiate your return request within:

  • 7 days from the date of delivery for general merchandise (clothing, accessories, kitchenware, home decor, etc.).
  • 3 days from the date of delivery for electronics or fragile items.

Any return request raised after the above period will not be entertained unless under special circumstances and subject to approval by our support team.

3. How to Initiate a Return

To request a return or refund:

  1. Email us at support@dealaura.store with the subject line: “Return Request – Order #[Your Order Number]”.
  2. Mention your full name, order number, and reason for return.
  3. Attach photos or videos of the item clearly showing the issue (damaged, wrong item, etc.).
  4. Wait for our team to respond within 24-48 business hours with further instructions.

Once your request is approved, we will share the return shipping instructions or arrange pickup (if applicable).

4. Return Shipping Process

  • If the product received was damaged, incorrect, or defective, we will bear the return shipping cost.
  • If the return is due to a change of mind, wrong size, or customer error, you will be responsible for return shipping.
  • In either case, the item must be packaged securely to prevent damage during transit.

You may either:

  • Use your own courier service and provide us with the tracking details, or
  • Request our assistance in scheduling a pickup (available in select locations).

5. Refund Method

Once your return is received and inspected, we will notify you of the approval or rejection of your refund. If approved, refunds will be processed via:

  • Original Payment Method – Credit/Debit Card, UPI, Wallet, or Net Banking.
  • Store Credit – If preferred, we can issue a coupon code for future purchases.
  • Replacement – In case of damaged/defective items, you can request a replacement instead of a refund.

Please allow 5–7 business days for the refund to reflect in your account once it has been approved.

6. Order Cancellation Policy

You may cancel your order before it is dispatched:

  • Log in to your account and check the order status.
  • If it is still in “Processing” or “Pending” state, you can request cancellation via email.
  • Once shipped, the order cannot be cancelled. However, you may initiate a return after receiving the product.

In the event that we are unable to fulfill an order (e.g., out-of-stock, logistics issue), you will receive a full refund automatically.

7. Late or Missing Refunds

If you haven’t received a refund yet:

  1. Check your bank account again.
  2. Contact your payment provider – It may take some time before your refund is officially posted.
  3. If you’ve done all of this and still have not received your refund, please contact us at support@dealaura.store.

We’ll be happy to assist you with your concerns.

8. Exchange Policy

We offer free exchanges under the following conditions:

  • You received the wrong size, color, or product.
  • The item is defective or damaged.
  • The exchange request is made within the return window.

To request an exchange:

  • Follow the same steps as for a return.
  • Mention the reason and the item you wish to exchange for.

Once approved, we will dispatch your replacement after receiving the original item.

9. Non-Returnable & Non-Refundable Items

Certain items are not eligible for return or refund:

  • Items listed as Final Sale or Clearance
  • Opened personal care items (e.g., creams, shampoos, cosmetics)
  • Intimate wear (e.g., underwear, swimwear, lingerie)
  • Perishable goods (e.g., food, flowers)
  • Customized or personalized products
  • Digital products or e-gift cards
  • Products with missing original packaging, tags, or accessories

We urge customers to read product details and specifications carefully before making a purchase.

10. Damaged or Missing Items

If your order arrives with missing items or is visibly damaged:

  • Report the issue within 48 hours of delivery.
  • Include photos of the package, items received, and shipping label.
  • We will review the case and either send a replacement or initiate a refund at our discretion.

11. Fraudulent or Abuse Claims

To protect the integrity of our return system:

  • We reserve the right to deny refunds for excessive, fraudulent, or abusive return behavior.
  • Multiple claims without valid reasons may result in account suspension or permanent ban.

We treat all genuine concerns with respect and expect the same from our users.

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